1. The Platform
CliniqPro provides a clinical documentation intelligence platform that assists home health agencies in reviewing clinical documentation for quality, compliance, and reimbursement optimization ("Platform").
By accessing the Platform, you agree to be bound by these Terms. If you are entering into this Agreement on behalf of an organization, you represent that you have authority to bind that organization.
1.1 Decision Support Only
The Platform uses artificial intelligence to surface clinical documentation findings. All clinical and compliance decisions remain the sole responsibility of the Client and its licensed clinical staff. CliniqPro is a decision-support tool — not a substitute for clinical judgment, legal advice, or compliance counsel.
1.2 No Guarantees
CliniqPro does not guarantee specific clinical outcomes, reimbursement results, or audit outcomes. Use of the Platform does not constitute a warranty against Medicare audits, denials, or regulatory action.
2. HIPAA and Protected Health Information
The parties acknowledge that Client may submit Protected Health Information ("PHI") as defined under HIPAA to the Platform in the course of using the service.
A Business Associate Agreement ("BAA") governs the handling of PHI. Client must execute the BAA prior to submitting any PHI to the Platform. CliniqPro maintains HIPAA-compliant infrastructure on AWS and implements administrative, physical, and technical safeguards as required by the HIPAA Security Rule.
3. Data Ownership and Rights
3.1 Client Data Ownership
Client retains full ownership of all clinical documentation, patient records, and identifiable agency data submitted to the Platform ("Client Data"). CliniqPro processes Client Data solely to provide the services described in this Agreement.
3.2 CliniqPro Platform and Models
CliniqPro retains full ownership of the Platform, its underlying technology, artificial intelligence models, algorithms, rules engines, and all improvements or derivatives thereof. Client receives a limited, non-exclusive, non-transferable license to use the Platform during the subscription term.
3.3 Aggregated and De-Identified Data
Client acknowledges and agrees that CliniqPro may:
- De-identify Client Data in accordance with HIPAA de-identification standards (45 CFR §164.514(b));
- Combine de-identified data with de-identified data from other Platform users to create aggregated, anonymized datasets ("Aggregate Data");
- Use Aggregate Data to improve the Platform, train and refine AI models, develop new features, and generate industry benchmarks and research;
- Publish or distribute Aggregate Data, provided such publications do not identify Client, its patients, or its employees.
3.4 Benchmark Publications
CliniqPro may publish periodic industry benchmark reports and research based on Aggregate Data. Client grants CliniqPro the right to include de-identified, aggregated patterns from Client's usage in such publications. CliniqPro will not identify Client by name without prior written consent.
3.5 Model Training
CliniqPro's AI models may be trained or improved using de-identified, aggregated patterns derived from Client Data. All trained models and derived intellectual property vest exclusively in CliniqPro.
3.6 No Sale of Identifiable Data
CliniqPro will not sell, rent, or disclose identifiable Client Data or patient information to any third party, except as required by law or as necessary to provide the services.
4. Subscription, Billing, and Cancellation
4.1 Subscription Plans
- Starter Lite — Up to 25 patients/month — $697/month
- Starter Pro — Up to 50 patients/month — $997/month
- Professional — Up to 100 patients/month — $1,697/month
- Enterprise — Up to 150 patients/month — $1,997/month
- Enterprise Plus — 150+ patients/month — Custom pricing
4.2 Free Trial
New clients receive a 30-day free trial. No credit card required to start. If Client does not cancel before the trial ends, the subscription converts to a paid plan automatically.
4.3 Cancellation
Monthly subscribers may cancel at any time with 30 days' notice. Upon cancellation, Client may export Client Data for 60 days following the cancellation date.
4.4 Price Changes
CliniqPro may adjust pricing with 60 days' written notice. Clients on annual plans will not see increases until their renewal date.
5. Acceptable Use
Client agrees to use the Platform only for legitimate clinical documentation quality assurance within its own home health operations. Client shall not:
- Share login credentials across organizations;
- Reverse engineer or attempt to extract the Platform's source code or AI models;
- Submit documentation belonging to patients not under Client's care;
- Resell or sublicense access to the Platform without prior written consent;
- Use the Platform in violation of HIPAA, the False Claims Act, or Medicare regulations.
6. Clinical Disclaimer and Limitation of Liability
6.1 Clinical Decisions
Nothing on the Platform constitutes medical advice, legal advice, or a guarantee of reimbursement. All clinical, coding, and compliance decisions are the sole responsibility of Client's licensed staff.
6.2 No Audit Guarantee
Use of CliniqPro does not guarantee immunity from Medicare audits, ADR requests, TPE reviews, or claim denials.
6.3 Limitation of Liability
CliniqPro's total liability for any claim shall not exceed the total fees paid by Client in the three months preceding the claim. CliniqPro shall not be liable for indirect, incidental, consequential, or punitive damages.
7. Confidentiality
Each party agrees to keep confidential all non-public information received from the other party. CliniqPro's confidential information includes its AI models, rules engine logic, and product roadmap. Client's confidential information includes patient census data and clinical protocols. Neither party shall disclose the other's confidential information to third parties without prior written consent.
8. Term and Termination
This Agreement begins on the date Client first accesses the Platform. Either party may terminate with 30 days' written notice. CliniqPro may terminate immediately for material breach, non-payment, or HIPAA violations. Upon termination, Client may export Client Data for 60 days. After 60 days, CliniqPro may delete Client Data, retaining only de-identified Aggregate Data.
9. General
Governing Law. This Agreement is governed by the laws of the State of Florida, without regard to conflict of law provisions.
Entire Agreement. This Agreement, together with the BAA and any applicable Order Form, constitutes the entire agreement between the parties regarding the Platform.
Amendments. CliniqPro may update this Agreement with 30 days' notice. Continued use after the effective date constitutes acceptance.
Contact. Questions about these Terms: legal@cliniqpro.com